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Diagnose Sign-up Issues
This popup helps you diagnose issues that people may be having signing up to this event. It will tell you exactly why
certain people can't sign up or can't access particular sign-up options or classes.
Diagnosis
Classes
Options
Diagnosing ...
Admin Sign-up to
What are you signing people up to?
Sign-up Option
Select the option that will be used for the sign-up of all of the selected attendees
Indicate how each of the attendees being signed-up will pay.
Select people to sign-up to the event
Select the people you would like to sign up to the event. When you click "Add" the selected people will be added to the list below.
You can then add more to the list and remove individuals where necessary. Once the list is complete, click the Sign-up button to
get them all signed up.
Name
Horse
Vehicle
Purchaser
Guest of
No attendees to be signed-up.
Bulk Add Recipients
Lookup Multiple Members
Paste names, email addresses, or both (e.g. Joe Bloggs <joe@example.com>), separated by commas, semicolons, or new lines, then press Lookup.
Type or paste in names, one-per-line and then press Lookup.
Input
Match
ExcludedWill be added as an email address
No names to match
Sign-up
Purchase Add-ons
Qty
Description
Unit Cost
Total
Paid For?
Qty
Description
Unit Cost
Total
Add-ons Purchased
Thank you for your purchase.
Your purchase has been placed in the basket.
Qty
Description
Unit Cost
Total
Paid For?
You have qualified for one or more discounts! These can be applied from the My Purchases page.
Code
Description
Saving
Edit Add-on Purchase
£
Cancel Add-on Purchase
This will cancel the add-on purchase below in its entirety and create refund payments if necessary.
Change Sign-up Cost Option
Most cost options cannot be set until the sign-up has been confirmed.
You are setting the cost for to attend the whole series.
£
Unit cost before any surcharges or discounts.
Surcharge (or discount, if negative) already applied to purchase.
Net purchase cost including any surcharges or discounts.
Tokens
Assign
The selected is already allocated to .
Do you want to assign to them? If not, then
will end up with no allocated .
Edit notes for
sign-up:
= required
Amend Event Sign-up Form
Withdraw from Event
This sign-up is for the whole series. What do you want to do?
At least one sign-up is for the whole series. What do you want to do?
Undo Sign-up Withdrawal
Undo Sign-up Withdrawals
Each status can only be enabled if applicable to all sign-ups selected for undo. If you want a status that is not enabled, cancel and try Undo on the individual sign-up instead.
Move Event Sign-up
Move to Event
Select date of event to move sign-up to, then select from that day's events in the drop-down.
Note:
The cost entered here should be the full cost of the new sign-up; not the difference from what they have already paid
for their current sign-up. The system will automatically create a new due payment or refund by comparing the new cost
with what they have already paid.
Move Multiple Sign-ups
Various events
Various dates
Move to Event
Select date of event to move sign-up to, then select from that day's events in the drop-down.
Note:
The cost entered here should be the full cost of the new sign-up; not the difference from what they have already paid
for their current sign-up. The system will automatically create a new due payment or refund by comparing the new cost
with what they have already paid.
If there was already a purchaser for each sign-up then the same purchaser will be used, otherwise the purchaser will be set to the attendee.
To set alternative purchasers, cancel and move each attendee individually.
Issue a RefundClear/Reduce Sign-up Charge
This operation will cancel the associated sign-up purchase(s). How much of a refund do you want to issue?
Note that an actual due refund will only be created if the member has already paid.
Note:
If you do not issue a refund for the full amount, then the member will remain liable for the balance.
Sign-up
Net cost including and surcharges or discounts applied.
Net amount paid by member i.e. amount paid minus any refunds already paid back.
The purchaser remains liable for this amount and must arrange payment.Nothing owed by the purchaser.
Add-ons
Qty
Product
Cost
Paid to Date
Cancel & Refund?
Options
If this box is checked then any Tokens awarded by virtue of this purchase will be revoked.
Event History
Time
Attendee
Lifecycle Status
Payment Status
Notes
Updating User
Record Payments
Pay with Tokens
£
Refund Issued
A due refund record has been created. You should go to the Manage Payments page to record
payment of this refund.
Cancel Event
WARNING! THIS WILL CANCEL THE EVENT FOR EVERYONE!
By default, all attendees will receive a notification that the event has been cancelled.
If you choose not to refund all here, individual full or partial refunds can still be issued manually.
Warning! For payments made directly through myClubhouse integration, this will refund the money immediately. The third-party processors may still keep any fees paid.
Event Cancelled Successfully!
Action Required!
Paid Refunds
The first 20 are shown below.
Purchaser ID
Purchaser
Description
Amount
Original Payment Method(s)
Refund Payment Method
Auto-Paid?
Unpaid Refunds
The first 20 are shown below.
Purchaser ID
Purchaser
Description
Amount
Original Payment Method(s)
Refund Payment Method
Auto-Paid?
Un-Cancel Event
WARNING! THIS WILL UN-CANCEL THE ENTIRE EVENT!
All attendees will receive a notification that the event has been un-cancelled.
Edit Sign-up
Note:
Any associated purchases or payments will not be affected by changes made here. If, by changing the attendee, you also wish to change the
purchaser, then you should withdraw & refund the sign-up and then create a new sign-up for the new attendee.
Generate Excel File
Allocate Entry Numbers to Event Attendees
Entry Number Structure
Start on
and increment by
digits
Example:
Comma-separated list of counter numbers to be avoided. Do not include the prefix or postfix when specifying this list.
Allocate To
The order in which numbers are allocated to attendees
If this is checked then all previously allocated entry numbers for the attendees specified above will be replaced.
Match Numbers with Associated Event
If specified, then entry numbers assigned to attendees on the match event will also be assigned to the same attendees
in this event, where possible.
ID
Name
Entry Number
MATCHED
No allocations.
Synchronise Sign-ups to Participant List
To be Signed Up
Name
Sign-up
Result
MEMBERJUNIORNON-MEMBER
To be Withdrawn
Name
Withdraw
Result
MEMBERJUNIORNON-MEMBER
Nothing to do.
Record Payments
Pay with Tokens
£
View To-do Item
(at by )
Waiting on:
-
Pending
()
(not assigned)
Swap Requested
(at by )
History
Time
P
Notes
User
Assign To-do Item
Record Progress
Enter details of what has been done so far or, if completed, any details of the resolution.
(at by )
Request Swap
Please select up to six other dates/times that you can do instead. We will notify the people assigned to the
selected items to ask if they are able to swap with you.
Edit Chat Room
If you select a member list here, then the membership of the chat room will be driven automatically from that member list. Note that members will be added and removed
from the chat room overnight, in response to changes to the member list during the previous day.
Options
The date on which the chat room will automatically close and become obsolete. Messages will be preserved at this point.
The room will be closed in the early hours of the morning, on this date.
The date on which the chat room will automatically be deleted altogether. All messages will be lost at this point.
The room will be deleted in the early hours of the morning, on this date.
days
The number of days after posting that a message will be deleted automatically.
This setting controls what new entrants to the chat room will see when they enter the room.
If set then a profanity filter will be applied to all messages sent on this chat room. Any found profanities will be replaced
with placeholder text. Note that this is not perfect!
Check if you want to add yourself as a member of this new chat room.
Notification Options
If set then no push notifications will be sent when people enter the chat room, either automatically or manually. Note that the
entries will still be visible in the chat history.
If set then no push notifications will be sent when people leave the chat room, either automatically or manually. Note that the
exits will still be visible in the chat history.
Note
The participants of the will be automatically added to the chat room as members.
Any officials/organisers will be added as chat room admins. All people added to the
room will be notified when you click OK.
Are you sure?
Message Me
Use this form to send an email to another member. You may only send to one member at a time.
Your registered email address will be passed on to this member but you may also include alternative contact details.
Note: Emails sent via the website are not entirely private. A copy of every email is held on the database and this can be
accessed by certain club administrators using the Sent Emails page.
Another email address which the recipient can use to contact you.
Other contact details which the recipient can use to contact you e.g. phone number.
Save View Configuration
The code is used in the URL of the page to identify the view to be displayed.
It should be a short text value.
Select the members, roles, security levels or member lists with which you wish to share the view config.
If set, then this will be the default view for those people with whom it is shared, unless they
have set their own personal default.
Choose an Icon
No matching icons.
Edit Document
for
Out of disk space!
Sorry, your directory is full. You are using MB out of MB of allocated disk space.
Please delete some documents or purchase extra disk space from your vendor.
You are currently using MB out of MB of allocated disk space.
Edit Document Category
Registration Complete
You have been automatically logged in.
has been added to family group:
Registration successfully completed for .
Requested Membership Subscriptions
One or more of the requested Membership applications require approval.
You will be emailed if your request has been approved and, at that point, you will be able to view and accept or reject
the membership offer and proceed with payment.
will be emailed once the request has been approved and, at that point,
they will be able to view and accept or reject the membership offer and proceed with payment.
Subscriptions have been automatically approved and have been added to your basket. Please now proceed there to make payment.
You have requested one or more group membership subscriptions. You should now use the
register buttons below to add additional members into the available slots.
No.
Membership
One of:
Next Steps
Request Linked Membership
Add Page to Main Menu
Select the item before which the new menu item should be inserted.
If set, then the menu item will have a dividing line inserted above it.
Add a Redirect to This Page
A short, memorable address, or an old address you're redirecting here, that should bring visitors
to this page (e.g. /join).
Pre-filled with this page's address - edit it if you'd rather redirect to a different page, or need
to include a query string (e.g. ?id=1). Any #anchor won't have any effect (see note above).
Release Notes
Version
Top Up Token Balance
You do not have any payment methods stored on your account. Please go to your
Profile Page to add a payment method.
Top Up Credit Balance
£
You do not have any payment methods stored on your account. Please go to your
Profile Page to add a payment method.
Mark as Paid
GoCardless Direct Debit —
scheduled to be collected automatically by GoCardless. There is no need to record manually unless the GoCardless notification has been missed.
If you do record it: entering the GoCardless payment reference (e.g. PM...) will allow the duplicate notification to be safely ignored.
If you use an unknown or incorrect reference, myClubhouse may incorrectly mark the as paid when it processes the collection.
Stripe —
scheduled to be collected automatically by Stripe. There is no need to record manually unless the Stripe notification has been missed.
If you do record it: entering the Stripe charge reference (e.g. ch_...) will allow the duplicate notification to be safely ignored.
If you use an unknown or incorrect reference, myClubhouse may incorrectly mark the as paid when it processes the collection.
Scheduled Electronic Payment
scheduled to be collected automatically by . There is no need to record manually unless the provider's notification has been missed.
If you mark it as paid and the automatic collection also succeeds, the payment may be recorded twice.
GoCardless Direct Debit
Stripe
—
RE: : GoCardless Direct DebitsStripe paymentsPayments via
are normally recorded automatically.
There is no need to record manually unless has been missed. Please enter the exact payment reference where possible. Payments with different references must be recorded separately.
Marking this payment as paid will automatically create the next repeating purchase and due payment.
£
Refunds may be recorded using negative amounts.
Allocation to Due Payments
Select the due payments that are covered by this received payment.
£
ID
Purchaser
Purchase
Amount
Due Date
Allocated Amount
— scheduled for automatic collection
£
No due payments.
Applied Discounts
Fill Missing Payments
Loading preview …
Error:
Subscription
is .
Confirmed payments
Already recorded
To be recorded
Payment subscription(s):
—
inactive
All payments are recorded, but the subscription is no longer active
and at least one payment subscription is still marked active.
Click Proceed to deactivate it and cancel any future due payments.
All confirmed payments are already recorded.
Payment
on
is for .
This amount doesn't match the sum of the payment subscriptions. Please enter how the amount should be distributed:
Payment Subscription
Suggested
Actual Amount
Total entered
Enter 0 for any subscription whose payment has not been collected — it will be marked inactive.
Actions performed:
No payments required recording.
API Parameters for this View
Use these parameters when calling to get the same results, sorting and columns as currently configured on this page.
See the Swagger or ReDoc API docs for the full parameter reference.
Bishop's Stortford Running Club and Stortford Tri
